Top Twitch streamer Imane “Pokimane” Anys had something to say about it, too: “please implement anonymous mode. i've asked since playtesting alpha + am tired of people calling me a skank, thot, or saying other rude and vulgar things EVEN when i don't use my mic. 🥺🙏”“I don’t think we were prepared nearly enough for games plagued by disruptive behavior—what a lot of people would refer to as harassment or toxicity in games,” says Donlan, a veteran of Call of Duty studio Treyarch. Based on my personal experience playing Valorant’s closed beta—an admittedly curated audience—I’d agree; in nearly every game, a teammate used a racist or homophobic slur. After release Tuesday, the games I’ve played have not fared much better.
Valorant is Riot Games’ first big game in 11 years, but it’s not the game company’s first time hosting a toxic community under its roof. League of Legends famously has a reputation for being unfriendly to women, minorities, and new or unskilled players. In one 2020 community survey with 3,784 respondents, 79 percent of League of Legends players said they were harassed after a match ended. For a decade, studies and articles have been written for and by female League of Legends players explaining and describing rampant sexism in the game. In 2018, a Kotaku exposé revealed endemic sexism at the company, which resulted in a gender discrimination lawsuit.At a minimum, online multiplayer games have or eventually include reporting systems, so if anyone’s being toxic in voice or text chat, or intentionally sabotaging the game, teammates and opponents can alert moderators. A player who gets reported enough times might receive a silencing, suspension, or a ban. Today’s biggest game publishers now recognize that’s not enough, though, and Riot Games has received ample praise for “leading the charge” to implement more rigorous systems. In 2015, the studio introduced “reform cards” to League of Legends, which notified players punished for poor behavior why they were being reprimanded. In 2017, League of Legends added a system in which players could receive in-game rewards by leveling up “honor” with their prosocial behavior. In March, Riot Games publicized its new “Player Dynamics Discipline” team, which would leverage neuroscience, sociology, and more toward building a welcoming community.